Refund policy

Return & Refund Policy

At SM Nexus Mart, we want you to be completely satisfied with your purchase. We offer a 15-day return window from the date you receive your item.

1. How to Initiate a Return

You must contact us before sending any item back. Please reach out to our support team to start the process:

• WhatsApp: +447394722510
• Email: smnexuslimited@gmail.com

2. Return Conditions

To be eligible for a return, please ensure that:

• The item is unused and in the same condition that you received it.
• It is in the original packaging.
• You have the receipt or proof of purchase from our store.

3. Refunds Process

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at smnexuslimited@gmail.com.